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At Aurora Delights , we strive to provide a hassle-free shopping experience. Our cancellation and refund policy is designed to ensure customer satisfaction while maintaining transparency.

1. Order Cancellation

Before Dispatch: o You can cancel your order anytime before it has been dispatched.
o To cancel, contact us via our customer support channels (phone, email, or whatsapp).
o If payment has already been made, a full refund will be processed.
After Dispatch:
o Once the order is out for delivery, cancellations are not allowed.
o However, if you are unsatisfied with a delivered product, you can request a return or refund (see below).

2.Refund Policy

We offer refunds under the following circumstances:
1. Damaged or Incorrect Products:
o If you receive a damaged, defective, or incorrect item, you may request a refund or replacement within 24 hours of delivery.
2. Non-Delivery:
o If an order is not delivered due to an error on our part, a full refund will be provided.
3. Cancellations Before Dispatch:
o Orders canceled before dispatch are eligible for a full refund.

3. Refund Process

· Refunds will be processed through the original payment method.
· For online payments, refunds typically take 5-7 business days to reflect in your account.
· For Cash on Delivery (COD) orders, refunds will be issued as store credits or via a preferred payment method upon confirmation.

4. How to Request a Refund?

To initiate a refund or return:
1. Contact our customer support team at auroradelights2024@gmail.com or call +1-548-788-1122
2. Provide your order details and the reason for the refund request.
3. Attach supporting evidence, such as a photo of the damaged or incorrect product, if applicable.

5. Conditions for Refunds and Returns

· Refund requests must be made within 24 hours of delivery.
· Items must be in their original packaging, unused, and intact (except for damaged items).
· Certain items (e.g., perishable goods) may not be eligible for return unless they are defective or damaged.

At Aurora Delights , your satisfaction is our priority. We’re committed to resolving issues promptly and ensuring a smooth shopping experience.